Construction quality management one of the pillars of the project delivery process is the management of the quality of the product or service a construction company provides the project specifications generally spell out the quality standards for the project and by reference become a part of the contract between the project owner and the contractor. Total quality management (tqm): long back itself, tqm was considered as a management tool in the manufacturing and service industry and was extensively used but in the construction industry, it is being considered as an effective tool only in recent times.
There is great potential for quality improvement in the construction process a study of the literature and of surveys conducted in the usa indicated that management commitment to quality and to. Total quality management in construction total quality management (tqm) is a theory of management the purpose of which is to improve an organisation’s ability to deliver quality to its customers on a continuously improving basis.
The importance of statistical techniques is also underlined by iso 900121 however, contrary to tqm philosophy, the use of statistical methods was found to be in gunaydin's survey the least important factor that affects quality in the construction process and ranked at the very bottom of the importance lists in the design and con- struction phases by designers, constructors, and construction managers.
Quality management in construction project has become essential in modern construction practices and has incorporated quality management principles and initiatives in their activities quality management systems such as iso 9000 series of standards require incessant monitoring of construction. The concept of total quality management was originated by dr w edward deming in the 1940's dr deming was a graduate of physics from yale university, but became a statistician by trade after graduating from yale, dr deming worked at the department of agriculture and for the department of commerce. “tqm is a continuous process whereby the top management of construction firms take whatever steps are necessary to enable everyone in the organization, especially construction field supervisors and construction workers in the course of.
Progressive construction firms have been adopting total quality management (tqm) initiatives to foster effective collaboration, improve the quality and timeliness of the work, reduce cost overruns, bolster the firm’s reputation in the marketplace and reduce stress.
The tqm journal emerald article: applying tqm to the construction industry h james harrington, frank voehl, hal wiggin article information: to cite this document: h james harrington, frank voehl, hal wiggin, (2012),applying tqm to the construction industry, the tqm.